Shipping and payment information
About delivery methods and shipping fees
Shipping Method
Yamato Transport
postage
Honshu 980 yen Hokkaido and Kyushu 1,200 yen Okinawa 1,500 yen Chilled shipping is an additional 300 yen
Additional fees may apply for some areas (such as remote islands).
This varies depending on the area, so please contact us for details.
We do not ship to overseas destinations.
Payment Method
Bank transfer
- Japan Post Bank Account Number: 001603-65584
Name: Kitaya Brewery - Hachijuni Bank Okaya Branch Regular Savings Account Number 1034
Account name: Kitaya Brewery Ltd. - Rakuten Bank Waltz Branch Branch number 204
Regular savings account number 7001148
Name: Kitaya Brewery Ltd.
Credit card payment (lump sum payment)
Convenience store payment (prepayment)
PAYPAY payment
Returns, exchanges and defective products
If you would like to return or exchange an item, please contact us within 2 days of receiving the item.
*Due to the nature of the product, we cannot accept returns or exchanges after the product has been opened.
If the product is damaged or if you receive a product different from the one you ordered,
Please check within 2 days of receiving the product. We will send you a new product as soon as possible after checking the product, and we will cover all shipping and handling charges, including returns and exchanges.
In the event of product damage, please contact the shipping company as soon as possible and keep a record of the damage.
<In case of return or exchange due to customer's convenience>
Please contact us within 2 days of receiving the product. Shipping and handling fees, including returns and exchanges, will be borne by the customer.
*Only unopened and unused products are accepted.
[About cancellations]
We cannot accept cancellations after the product has been shipped. We will treat the return as a result of your convenience.
【Cancellation policy】
Regarding instructor dispatch and use of the miso making experience center.
We will promptly process any request for contract termination in accordance with relevant laws and regulations.
・In the case of instructor dispatch
In case of cancellation, please contact us at least 3 days before the lecture date. If you cancel within 2 days before the scheduled date, half the lecture fee will be charged.
・Example of canceling a reservation
If you are unable to arrive at your reserved time, please contact us prior to that time, even if you will be late.
In the case of the miso preparation experience, in order to prepare the ingredients for miso preparation, if you cancel within 3 days before the scheduled date, you will be charged half the experience fee, and if you cancel on the day, you will be charged the full fee.
Refund Policy
Please let us know your designated bank account.
Shipping fees for returns and exchanges
We will cover the shipping costs for returning the defective product.
Return address
〒394-0035 2-3-3 Tenryu-cho, Okaya City, Nagano Prefecture Kitaya Brewery Co., Ltd. Natural. Online shop tel: 0266-22-3110